Make your next big career move by applying as KMC Solutions’ next COMMUNITY MANAGER
The Community Manager is the on-site lead responsible for building a vibrant, service-driven community. This role focuses on strengthening the other-revenues segment—coworking, meeting rooms, events—by delivering exceptional daily presence, hospitality, and engagement activities that drive repeat usage, satisfaction, and revenue growth.
On top of your salary, here are the exciting benefits you can look forward to:
Incentives
The main responsibilities of a COMMUNITY MANAGER include:
1. Client Experience & Hospitality Leadership
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Serve as the primary on-site contact for coworking users, walk-ins, meeting room guests, and day-pass clients.
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Ensure a high-touch hospitality environment: warm greetings, proactive assistance, issue resolution, and consistent service standards.
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Monitor daily operations of coworking floors, ensuring readiness, cleanliness, and seamless client flow.
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Respond promptly to real-time client concerns and coordinate with Operations/Engineering for quick resolutions.
2. Revenue Support & Conversion
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Support upselling of Ancillary Products
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Assist in converting walk-ins and inquiries into tours and potential clients.
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Promote KMC products, upcoming activities, and partner offers to increase utilization of coworking and meeting rooms.
3. Community Engagement & Events
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Plan and execute engagement activities that boost client interaction and utilization (pocket sessions, mini-events, networking touchpoints, partner activations).
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Build strong relationships with clients to deepen loyalty and encourage repeat business.
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Gather insights and feedback to help shape engagement initiatives and improve service offerings.
4. Daily Site Presence & Operational Support
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Maintain high visibility on the floor to ensure clients always have an accessible resource on-site.
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Coordinate with Site Managers and Client Services teams for operational concerns, escalations, and client-related needs.
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Monitor coworking occupancy, desk usage, meeting room activity, and general space conditions.
5. Reporting & Feedback
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Submit weekly reports on community activities, feedback, coworking usage trends, and potential upsell opportunities.
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Track and report key metrics related to community engagement and other revenues.
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Provide recommendations for improving guest experience and space activation.
To apply, you must be an expert on the following requirements:
Qualifications
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Background in hospitality, coworking, customer experience, or community management preferred.
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Strong interpersonal, communication, and relationship-building skills.
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Energetic, approachable, and client-centric personality.
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Ability to manage multiple activities, clients, and priorities in a fast-paced environment.
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Organized, proactive, and solutions-oriented.
This role has been closed
Applications are no longer being accepted for this position.