We are seeking a Content Administrator to join our P&P Shared Services team.This role will work in tandem with our Sr. Knowledge Manager to engage with the business teams helping them to build content in our tool (the Landing) and help with assessment of our platform and content metrics.

An overview of a Content Administrator @ Okta

● Partner with Site Managers on development of sites within The Landing

● Consult with content owners to review existing content, including creating inventories, participating in planning meetings and identifying content issues

● Regularly analyze and communicate success metrics for the platform, the sites, and the content

A day in the life of a Content Administrator @ Okta

● Manage website community engagement via communities of practices

● Generate content inventories for review by site owners

● Testing New Simpplr Release in Sandbox

● Archiving Confluence Spaces for team/functions that are in the Landing

● Audit sites within a Site category in partnership with the business function as part of governance plan

● Pull and document Analytics for The Landing + Glean on a Quarterly basis

● Generate and test Audiences in The Landing as requested and audit to keep list up to date

● Manage new site request intake process for The Landing

As a Content Administrator , you are

● The ability to learn and engage with new content and knowledge platforms quickly

● Comfortable identifying improvements, gaps, and impediments and elevating them for visibility

● Able to manage and prioritize tasks based on organizational, department, and team deliverables and timelines

● Energized by fast paced, high growth environments and manage change by leveraging your organizational skills and flexibility

● Passionate about employee experience, customer feedback, and working cross-functionally for the best solutions

 

Bachelor’s degree with 3+ years of experience in knowledge management, library science, organizational learning or a relevant advanced degree.