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CREDIT AND COLLECTIONS OFFICER

INT-AD3F987

City
Taguig City, Philippines
Schedule
Office Location
PICADILLY STAR

Make your next big career move by applying as KMC Solutions' next CREDIT AND COLLECTIONS OFFICER

The Collection Officer is responsible for managing and recovering debts from US clients. This role involves proactive communication with clients to ensure timely payment of outstanding balances, maintaining customer relationships while enforcing creditors' rights.

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CREDIT AND COLLECTIONS OFFICER include:

  • Initiate contact with clients in the US to negotiate payment of outstanding debts in a diplomatic and professional manner.
  • Maintain accurate records of all communication with clients, including detailed notes on the nature of discussions and payment agreements.
  • Analyze client accounts and financial situations to propose solutions that are beneficial to both the client and the company.
  • Collaborate with the legal department when necessary to address disputes or to escalate the collection process for delinquent accounts.
  • Prepare and submit reports on the status of collections and accounts receivable for internal use.
  • Stay informed of changes in collection laws and practices within the US to ensure compliance with all federal and state regulations.

To apply, you must be an expert on the following requirements:

  • Proven experience as a Collection Officer or similar role, with a strong focus on collections and debt recovery.
  • Excellent communication and interpersonal skills, with an ability to persuade and negotiate effectively.
  • Strong organizational and time management skills to manage multiple accounts and priorities.
  • Proficiency in using financial software and Microsoft Office applications, particularly Excel.
  • A thorough understanding of US debt collection laws and regulations.

It will also be favorable if you are knowledgeable in:

  • Experience in customer service or sales, particularly in a financial context, is highly beneficial.
  • Ability to speak multiple languages, especially Spanish, can be advantageous in dealing with a diverse client base.
  • Strong analytical skills to assess clients' financial records and propose realistic payment plans.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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