JR. IT SUPPORT SPECIALIST
PODIUM WEST TOWER
PODIUM WEST TOWER
PODIUM WEST TOWER
PODIUM WEST TOWER
PODIUM WEST TOWER
PODIUM WEST TOWER
Make your next big career move by applying as KMC Solutions' next JR. IT SUPPORT SPECIALIST
Are you an IT professional who thrives in a fast-paced, dynamic environment? Do you enjoy delivering exceptional service while solving complex technical challenges?
If you have a passion for making a difference and the drive to excel, this is your opportunity to join the Maersk IT Support Team in Manila!
About the Role as a Jr IT Support Specialist:
You will be a key member of our global IT team responsible for managing and supporting the IT infrastructure for Maersk Offshore Wind.
This pivotal role delivers excellent user experiences to both offshore vessel crews and onshore teams, embodying a strong “Vessel First” mindset when resolving IT issues onboard.
You will provide day-to-day IT support through various channels, handle incident and request management via ServiceNow, engage with second and third-level support teams, and contribute to ad-hoc projects including onsite support when required.
What You’ll Bring
- Your background and skills will enable you to:
- Troubleshoot PCs, hardware, networks, and cloud services with confidence
- Administer Active Directory and Office 365 environments
- Manage user accounts and permissions efficiently
- Apply solid understanding of ITIL processes including Incident, Request, Problem, and Change Management
- Deliver clear, timely, and customer-focused communication
- Demonstrate logical thinking, resourcefulness, and a collaborative mindset
On top of your salary, here are the exciting benefits you can look forward to:
- Provide comprehensive IT support for the Maersk Offshore Wind teams across multiple communication channels (email, chat, phone, self-service)
- Accurately document and resolve tickets in ServiceNow, maintaining high ticket quality
- Perform initial diagnostics and apply logical troubleshooting to restore service quickly
- Coordinate with higher-level support teams and vendors for advanced issue resolution
- Maintain and update the IT Support Service Catalogue and knowledge base articles
- Participate in problem management efforts and identify performance improvements
- Support IT projects and aid in the transition of new services or tools into the support framework
- Flexibility to work shifts covering 24/5 operations, including on-call weekends
The main responsibilities of a JR. IT SUPPORT SPECIALIST include:
- An analytical thinker with creativity in solving issues using available resources, including onboard vessel hardware and software.
- A self-driven individual with relevant IT education and hands-on experience in PC/server hardware, user support, and server administration.
- Excellent English communication skills to support a diverse, international user base
- Experience in or an enthusiasm for maritime or offshore environments is a plus, but not required
- Strong integrity, independence, and a proactive attitude toward service excellence
To apply, you must be an expert on the following requirements:
.Technical Skills & Knowledge
- Working knowledge of ITIL frameworks and IT Service Management best practices
- Experience with Windows Server environments, Active Directory, and user management
- Familiarity with LAN/WAN networking concepts and troubleshooting
- Understanding of virtualization technologies, preferably Hyper-V Basic knowledge of firewall and router configuration
- Proficiency in supporting common office hardware like PCs, printers, and peripherals
- Competent with Microsoft Office applications and related troubleshooting
It will also be favorable if you are knowledgeable in:
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The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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