We’re looking for an Order Management Specialist to handle order processing activity, including software and hardware fulfillment. The Order Management Specialist will be responsible for collaborating with the sales team on quote building and processing orders in a timely manner. 

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusio

• Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing
• Manage subscription order fulfillment utilizing Zuora including activation and billings
• Ensure accuracy of transactions to ensure consistent integrity in revenue reporting
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• As a subject matter expert for all order management and fulfillment related tasks
• Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
• Work closely with internal groups to identify and execute on efficiency gains
• Create and maintain process documentation for order fulfillment policies and procedures
• Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management
• Ability to work EMEA & occasional US hours.
• Ability to work weekends during Month End, Quarter End and Year End Financial Close

• 3+ years related experience, preferably in a SaaS environment
• Strong business acumen and understanding of sales process (bookings, billings and reporting)
• Solid organizational skills with the ability to manage priorities and execute in a fact-paced environment with attention to detail
• Team player and effective communicator with all levels of order management and cross functional organizations
• Should have a high degree of self-awareness and professional maturity
• Team-oriented, with shown ability to work cross-functionally
• Proven self-starter with demonstrated ability to take initiative
• Ability to hold oneself and others accountable and keep initiatives on track
• Experience with Zuora and Salesforce a big plus
• Experience on Business/Data Analysis, IT Software Development Lifecycle Management & UAT Testing is a big plus

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!