PEOPLE SUPPORT ASSOCIATE

We are seeking a dedicated and detail-oriented People Support Associate to join our HR team. In this role, you will play a vital part in ensuring a smooth employee experience, especially focusing on maintaining compliance with HR regulations, processing relevant documentation, supporting various HR activities, and delivering exceptional HR services to our employees. Your contributions will help foster a positive workplace environment and support our commitment to compliance and service excellence.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Key Responsibilities:

Onboarding:

• Assist with the onboarding process by meticulously tracking new hires and distributing orientation materials to ensure a seamless integration into the organization.
• Organize and facilitate orientation activities, fostering a welcoming atmosphere for new hires, as needed.
• Provide guidance on benefits setup and address basic questions related to the onboarding experience, ensuring new employees feel supported.

HR Compliance:

• Maintain accurate HR records and assist with document preparation for audits, ensuring adherence to regulatory requirements and internal policies.
• Track and prepare relevant reports to monitor compliance to internal and external regulations and timelines or SLAs.
• Actively participate in compliance training initiatives, enhancing your understanding of HR regulations and best practices.
• Support the documentation efforts for HR processes, ensuring all procedures align with legal and company standards.

HR Service Delivery:

• Serve as a primary point of contact for employee inquiries, providing timely assistance and directing questions to appropriate resources, thereby enhancing employee satisfaction and service quality.
• Prepare, manage, and review essential HR documents with a focus on accuracy and compliance, ensuring that all documentation meets organizational standards.

Performance Management:

• Assist in scheduling performance evaluations and send timely reminders to ensure the process runs smoothly.
• Help maintain thorough documentation for employee status changes, ensuring that all records are updated and compliant.

Benefits Administration:

• Support the management of leave requests by documenting leave balances and ensuring adherence to company policies.
• Ensure proper facilitation of various benefits including but not limited to leave crediting, cancellation, and monetization.
• Provide assistance to employees regarding basic benefits-related inquiries, offering guidance under supervision to enhance their understanding.

Internship Management:

• Facilitate the onboarding and offboarding process for interns, ensuring all necessary documentation is complete and compliant.
• Manage correspondence with interns, addressing inquiries promptly and effectively to ensure a positive internship experience.

Special Projects:

• Support HR projects and initiatives as directed, contributing to research and data entry tasks to enhance HR functions.
• Collaborate with team members on process improvements and actively participate in team meetings to share insights and suggestions for enhancing HR operations.

Other Functions:

• Assist in organizing HR-related events and activities, contributing to a vibrant workplace culture.
• Continuously seek opportunities for process improvement and efficiency within the HR service delivery framework.

• Microsoft Office tools including Word, Excel and Powerpoint
• Above Average Communication skills
• Excellent attention to detail
• Good organizational skills

• Advanced Excel functions
• Reporting tools
• Other Microsoft 365 tools