The Pre-Hire Onboarding Specialist plays a critical role in delivering a smooth and compliant onboarding experience for incoming employees. This role is responsible for managing the pre-hire process, including ticket triage, offer approvals, background checks, and right-to-work compliance. The Specialist ensures timely and accurate handling of all candidate-related inquiries, collaborates with internal teams to resolve complex issues, and supports onboarding logistics such as travel coordination. By maintaining a high standard of service and identifying process improvement opportunities, the Pre-Hire Onboarding Specialist helps optimize the pre-employment journey and enhance operational efficiency.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Ticket Triage: Efficiently manage and respond to pre-hire related inquiries submitted through our ticketing system, providing accurate information and redirecting tickets to the appropriate teams when necessary.
• Offer Approvals: Process and track offer approvals in a timely manner, ensuring all required documentation is accurate.
• Background Checks and Adjudication: Manage the background check process, monitor progress, and assist with the adjudication of results in accordance with company policy and legal requirements.
• Escalation: Identify and escalate complex issues to the Tier 2 support team, providing clear and concise information.
• Case Load Management: Effectively manage your individual case load, prioritizing tasks and keeping the team informed of the status of your work.
• Assisting with Right to Work Checks: Assist with the administration of right-to-work checks, ensuring compliance with relevant regulations.
• Managing Travel Invitations and Inquiries: Coordinate travel invitations for onboarding purposes and address any related inquiries from new hires.
• Process Improvements opportunities: Ability to identify and resolve gaps and inefficiencies in our processes 

• Minimum 1-2 yrs experience in HR and onboarding.
• Data-driven; ability to identify and resolve gaps and inefficiencies in our processes.
• Highly detail-oriented with a strong focus on accuracy.
• Proven ability to follow and quickly learn new processes.
• Dedicated to maintaining high levels of accuracy in all tasks.
• A strong willingness to learn and adapt to new challenges.
• Excellent team player with strong communication and collaboration skills.
• Preferable experience with HRIS and ATS systems such as ServiceNow, Workday, HireRight, and Greenhouse.
• Ability to thrive and maintain composure in a fast-paced and evolving environment. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!