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PROPOSAL COORDINATOR

XTN-F496430

City
Makati City, Philippines
Schedule
Day Shift
SITE
One Ayala Malls

Make your next big career move by applying as KMC Solutions’ next PROPOSAL COORDINATOR

Talkdesk is a global leader in cloud contact center solutions, leveraging generative AI to help enterprises deliver exceptional customer experiences. Our mission is to rid the world of bad customer experience by empowering organizations with innovative, secure, and scalable CX technology.


PROPOSAL COORDINATORS support Proposal Managers by handling the administrative aspects of proposal development. Proposal development can include the creation of written responses to formal requests from prospective and current customers of Talkdesk, such as Requests for Proposal (RFPs), Requests for Information (RFIs), or Due Diligence Questionnaires (DDQs), all of which the Proposal Coordinators would support. In addition, proposal coordinators would be expected to prepare first drafts of responses using materials from Talkdesk’s content library, perform proofreading and light copy-editing, and ultimately would be responsible for running small projects independent of a Proposal Manager as capacity demands.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a PROPOSAL COORDINATOR include:

  • Proposal Administration
    • Schedule review meetings and workshops based on timelines provided by a proposal manager
    • Use Responsive (formerly RFPIO) to shred RFx documents and import questions and requirements into a collaboration workspace.
    • Perform initial set-up steps for projects, including creating project steering documents from templates and setting up communication channels in Slack
    • Complete other ad-hoc tasks as requested by Proposal Managers
  • Proposal Writing and Development
    • Run Responsive’s “AI Draft” tool on new projects and review AI-generated responses for accuracy.
    • Use the Talkdesk Content Library to write first drafts of responses
    • Proofread and copy-edit responses written by subject matter experts
  • Project Management
    • Drive the completion of due-diligence questionnaires
    • Develop relationships with sales team members within an assigned territory
    • Under the mentorship of a Proposal Manager, run end-to-end RFx projects for commercial sales opportunities.

To apply, you must be an expert on the following requirements:

  • 0-2 years of experience in office administration, technical writing, or proposal management for SaaS, cloud, or enterprise technology companies.
  • Either an Associates degree in writing, communication, marketing or business; or two years of compensatory experience in a role that required writing.
  • Strong interpersonal communication skills, with the ability to work with cross-functional teams.
  • Self-starter mindset, able to quickly learn AI LLM tools: Gemini, ChatGPT, Perplexity, Claude etc.
  • Strong writing, research, editing, and project management skills.
  • Ability to collaborate effectively with technical and non-technical stakeholders.

It will also be favorable if you are knowledgeable in:

  • Bachelor’s Degree in writing, communication, marketing or business
  • APMP Foundation certification or higher.
  • Experience within a contact center in any capacity.
  • Experience with sales training and enablement.
  • Familiarity with compliance frameworks (e.g., SOC 2, HIPAA, GDPR) and enterprise security standards is a bonus.
  • Demonstrated expertise in developing content for RFPs, RFIs, and information security questionnaires.
  • Experience in using RFP tools such as Responsive, Loopio, Ombud, or other RFP software applications.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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