Make your next big career move by applying as KMC Solutions’ next SOCIAL MEDIA SPECIALIST
The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client’s Community platform, to provide best-in-class customer experience/engagement on social media.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a SOCIAL MEDIA SPECIALIST include:
- Handle all social media interactions including:Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customers on our social media properties (contests, content, etc.) to drive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment.
To apply, you must be an expert on the following requirements:
- Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
- Understanding Social Media Marketing is a plus point.
- Ability to work independently and with initiative.
- Excellent English comprehension and writing skills for social media.
- Emotionally intelligent.
- Ability to work rotating shifts (including weekends and public holidays) and be flexible with overtime.
It will also be favorable if you are knowledgeable in:
As previously mentioned
This role has been closed
Applications are no longer being accepted for this position.