You will be working with Plutus Health, ensuring strict adherence to HIPAA regulations, client SOPs, and internal policies. Your role includes maintaining accurate documentation of processes and overseeing work inventory to support efficient task allocation and team workload balance. You'll also manage staff schedules based on the US time zone and ensure voicemails are returned within 24 hours. Additionally, you will collaborate with the team to drive process improvements and address performance gaps to enhance overall productivity.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Ensure adherence to HIPAA regulations, client SOPs, and company policies.
• Maintain accurate documentation of processes, SOPs, and workflow maps
• Ensure to track the work inventories, timely task allocation, workload balancing among team members.
• Monitor Voice mails and ensure the return of voice mails within 24hrs.
• Manage Staff roaster based on US time zone
• Collaborate with team to enhance process efficiencies
• Identify performance gaps and implement corrective actions to improve productivity and accuracy.

• Communication skills
• People management
• Client management
• Communication skills
• Roaster management
• Performance management
• Ensure adherence to HIPAA/internal policies/SOP

• Preferrable is to have Excel and PowerPoint skills.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!