We are hiring two dedicated Numbers Operations Specialists to join our team based in the Philippines. These roles will primarily focus on projects allocated by the Senior Director of Carrier Relations and Global Connectivity, with a dotted-line relationship to the Numbers Team for training and expertise. Responsibilities include managing daily operations of customer and internal-facing UI tools, executing strategic number porting projects aimed at reducing operational costs, and providing regional support coverage for numbers-related issues outside standard Numbers Team working hours.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

1. UI Tool Management:

1. • Operate and maintain customer-facing and internal UI tools related to number management and provisioning.
   • Ensure data accuracy, system integrity, and user satisfaction through proactive monitoring and routine maintenance.

2. Strategic Number Porting and Cost Optimization:

2. • Execute strategic number porting projects as directed to transition existing business to more cost-effective telecom providers.
   • Manage porting processes end-to-end, ensuring minimal disruption to customers.
   • Track and report on cost savings and ROI achieved through porting initiatives.

3. Regional Numbers Support Coverage:

3. • Provide first-line support for numbers-related customer and internal issues during regional working hours not covered by the central Numbers Team.
   • Troubleshoot, escalate, and resolve issues efficiently, ensuring clear and proactive communication.

4. Collaboration and Continuous Improvement:

4. • Engage with the Numbers Team to acquire training, best practices, and technical knowledge.
   • Proactively seek improvements in operational processes and tool efficiencies.

• Previous experience in operational support roles preferred, ideally within telecom or technology sectors, or similar operational fields.
• Experience operating customer-facing UI and internal operational tools.
• Analytical skills with the capability to identify and act upon opportunities for cost-saving.
• Strong organizational and communication skills, able to manage project-based responsibilities independently.
• Flexibility to provide coverage during regional working hours.

• Basic project management knowledge.
• Familiarity with telecom industry practices and operational procedures.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!