PORTING SPECIALIST

Make your next big career move by applying as KMC Solutions’ next PORTING SPECIALIST!

Our team operates as a close-knit family of dedicated professionals, who value synergy and collaboration. We've fostered a diverse and inclusive environment where each member's strengths contribute to our collective success. Emphasizing open communication and mutual respect, we're united in our commitment to achieving excellence. We encourage continuous growth and celebrate every achievement, nurturing a culture of positivity and innovation.

The Porting Specialist role is integral to our team's responsibility for delivering phone services to customers, ensuring regulatory compliance, and managing number porting. This position focuses on providing quality customer service, timely product delivery, and effective task management. Responsibilities include overseeing day-to-day operational tasks such as Global Number Portability, DID Listings, and Compliance verification, along with managing special projects as needed.

 

The main responsibilities of a Porting Specialist include:

• Prepare Local Service Requests (LSR) utilizing carrier applications and interfaces (Globally). 
• Submit, track, and document orders to Local Exchange Carriers (Across the Globe), using various internal and external systems. 
• Monitor submitted orders to ensure Firm Order Confirmation (FOC) is received within regulated timeframes resolve order rejects within a timely manner and escalate as needed. 
• Proactively manage internal system milestones, carrier issues, and order supplements to ensure order completion within established time-sensitive intervals. 
• Utilize troubleshooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs. 
• Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change.
• Provision Emergency addresses across multiple markets; reject for prequel failures work with our e911 vendor and internal teams on prequel failures.
• Provide guidance and feedback to various teams (Both internal/external) as well as customers regarding project schedules to identify when each task will be performed and identify risks.
• Quickly troubleshoot and resolve porting escalations from customers, sales, onboarding, and other support teams at any time through various mediums.
• Perform compliance verification in various countries.
• Other number management duties as assigned.

 

To apply, you must be an expert on the following requirements:

• Working knowledge of VoIP or the Telephony industry
• Experience with LNP or Data management processes.
• Team player with strong interpersonal skills
• Excellent written and verbal communication skills
• Solid time management, organizational skills, multi-tasking skills, and analytical skills.
• Mature judgment and the ability to work independently and efficiently. 
• Flexible, Punctual, regular, and consistent attendance.
• A high degree of accountability, accuracy, and attention to detail.
• Ability to be a team player and have a comfort level working within a fast-paced team environment.
• Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally.
• Must be able to handle urgent and multiple tasks, and projects and prioritize them accordingly.
• Must be able to Deliver Happiness

 

It will also be favorable if you are knowledgeable in:

•  Proficiency with Microsoft Office applications such as Word, Excel, etc. 
• 1+ years of Telecom experience is preferred.
• Experience with various CRM platforms (Salesforce, Zendesk, or ServiceNow)

 

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!