ACCOUNTS RECEIVABLE SPECIALIST

The Mr Group is a leading Australian service provider known for delivering exceptional customer experiences and high-quality results across its three distinct service brands: Mr Antennas, Mr Gutter Cleaning, and Mr Pest Controller.

Our high-performing, Manila-based operations team is dedicated to supporting the Australian market. As an Accounts Receivable Specialist, you will play a critical role in managing the cash flow, debt collection, and financial health of the business. You will be responsible for ensuring that all outstanding client invoices are tracked, reconciled, and collected in a timely manner, while maintaining strong customer relationships and maintaining airtight reporting standards across company systems.

You will be the key driver in reducing outstanding balances, resolving billing queries, securing revenue, and protecting The Mr Group’s financial operational excellence.

Health and dental insurance (HMO), paid leave, and an operational performance bonus tied directly to collection targets, DSO reduction, reporting accuracy, and ledger hygiene + Perfect Attendance Bonus – ₱2,000

Credit Control & Debt Collection

• Proactive Collection & Follow-up: Conduct consistent, professional outbound collection activities via phone and email to follow up on outstanding and overdue client accounts.

• Dispute & Query Resolution: Investigate and resolve customer billing inquiries, ledger discrepancies, and payment disputes promptly and tactfully.

• Escalation Management: Identify high-risk accounts or non-responsive debtors, escalating them to management or external collection channels when appropriate.

Invoicing, Allocations & Ledger Maintenance

• Payment Allocation: Accurately apply incoming payments (direct debits, credit cards, bank transfers) to the correct customer job files and invoices in real time.

• Account Reconciliations: Perform regular reconciliations of debtor ledgers to ensure accuracy between payments received, outstanding balances, and system records.

• Credit Notes & Adjustments: Process approved adjustments, refunds, and credit notes in strict accordance with company SOPs.

Reporting & Financial Administration

• Google Suite & Dashboard Reporting: Maintain and update daily, weekly, and monthly Accounts Receivable OR dashboards using Google Sheets, Google Docs, and Google Drive.

• Aged Debtors Tracking: Prepare detailed Aged Debtors reports, highlighting trends, high-risk balances, and expected cash inflow projections for leadership.

• System Hygiene: Ensure all client interactions, payment obligations, payment logs, and collection notes are flawlessly documented within the CRM (Bolt) and financial systems.

Cross-Functional Support & Process Improvement

• Operational Alignment: Work closely with the scheduling, scrutiny, and customer service teams to address root causes of delayed payments or missing job data.

• Process Optimization: Continuously suggest improvements to collection scripts, reporting templates, and workflow automations to elevate AR efficiency.

• Experience: Minimum 3+ Years of hands-on experience in Accounts Receivable, Credit Control, or Debt Collection, preferably supporting an Australian, UK, or Western market.

• Communication Mastery: Exceptional English fluency (written and verbal) with an accent-neutral, warm, and highly persuasive phone manner capable of negotiating sensitive debt collection calls.

• Google Suite Expertise: Advanced proficiency in Google Suite (Google Sheets, Google Docs, Google Drive) with strong capabilities in handling formulas, data validation, and reporting summaries.

• Debt Collection & Negotiation: Proven track record in debt recovery, ledger cleanup, customer negotiation, and resolving payment friction while maintaining customer trust.

• Administrative & Analytical Stamina: Exceptional attention to detail, numerical accuracy, and organizational skills; someone who takes pride in flawless ledger maintenance.

• CRM & Systems Familiarity: High comfort level working with modern CRMs (Bolt or similar work-order/accounting software).

• Critical Thinking & Problem Solving: Ability to spot ledger anomalies, investigate payment discrepancies objectively, and make sound decisions within established financial delegation limits.

• Time Management & Prioritization: Ability to handle high volumes of customer accounts, balance daily collection targets with administrative reporting, and meet tight monthly deadlines.