BILLING OPERATIONS SUPERVISOR

As an Accounts Receivable Supervisor, you will lead and support a team responsible for the full-cycle collections process, including cash application support, customer billing resolution, and delinquency reduction. This role requires strong leadership, analytical skills, and cross-functional collaboration to ensure AR operations run efficiently and support Vanta’s rapid growth.

We're looking for someone who thrives in a high-volume environment, leads by example, and takes full ownership of their team's output. Your support will be essential to keeping the team unblocked and daily operations consistent, accurate, and on schedule.

You'll report to the Senior Manager, Billing Operations and play a critical role in our growing finance organization.

• Work Where You Work Best: Thrive in a fully remote environment from your own home office.
• Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
• Prioritize Your Peace: Take advantage of extensive mental well-being programs designed for you and your family.
• Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
• Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

• Own day-to-day operations of the Manila billing team, ensuring accurate and timely
  invoicing across subscription, usage-based, and partner billing.
• Support a team of Billing Specialists day to day by answering questions, unblocking
  work, and making sure they have the information and access they need to complete their
  tasks.
• Be the team's go-to resource during the Manila shift, stepping in on complex or
  time-sensitive items so work keeps moving.
• Manage daily queue prioritization, work assignment, and workload balancing across the
  team.
• Own team service levels and ensure billing deadlines and month-end timelines are
  consistently met.
• Own team service levels and ensure billing deadlines and month-end timelines are
  consistently met.
• Run daily standups and weekly team meetings to review volume, accuracy, and open
  items.
• Serve as the first point of escalation for the team, resolving billing questions and
  exceptions in-shift.
• Route complex or out-of-policy issues to the appropriate U.S. stakeholders with full
  context and a recommended resolution.
• Own the daily handoff between the Manila and U.S. billing teams so nothing is missed
  between shifts.
• Work unbillable exceptions (closed-won opportunities that cannot yet be invoiced)
  through to resolution, working with the stateside team and Sales, Deal Desk, and Order
  Management to clear blockers.
• Perform quality assurance reviews on team output and address errors and rework at the
  source.
• Follow and maintain SOPs and runbooks, ensuring the team works consistently to
  documented process.
• Ensure adherence to internal controls and billing policies in daily execution.
• Process credits, rebills, and billing corrections in partnership with Collections and
  Revenue Accounting.
• Track and report weekly team metrics, including invoice volume, accuracy, exception
  aging, and turnaround time.
• Train the team on new systems, billing models, and process changes as they roll out,
  and support testing as needed.
• Provide hands-on coverage and production support as needed across the team.

• 5+ years of experience in Billing Operations or Order-to-Cash, with at least 2 years leading or supervising a team (SaaS experience preferred).
• Hands-on experience with Salesforce, NetSuite SuiteBilling, Zone Billing, and Metronome (or other usage-based billing platforms).
• Working knowledge of subscription and usage-based billing, including proration, co-terms, amendments, and credit memos.
• Strong execution skills with a track record of meeting deadlines in high-volume environments.
• Sound judgment on when to resolve an issue directly and when to escalate.
• Strong interpersonal, time management, and organizational skills.
• Excellent English communication skills, both written and verbal, with a strong customer service mindset.
• High attention to detail and ability to manage competing priorities effectively.
• Comfortable adapting to evolving systems and business needs.
• Willingness and availability to work U.S. core business hours.
• Approachable, steady, and responsive, someone the team can rely on in the moment.

Preferred but not required:

• NetSuite SuiteBilling
• Zone Billing
• Metronome (or other usage-based billing platforms)