CALL CENTER TECHNICIAN
Make your next big career move by applying as KMC Solutions’ next CALL CENTER TECHNICIAN
The Call Center Technician serves as the first point of contact for IT support, providing remote troubleshooting for hardware, software, network, POS, and MNSP issues, while coordinating with technicians and vendors to ensure timely resolution.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CALL CENTER TECHNICIAN include:
- The Call Center Technician acts as the first point of contact for IT support across H&S Energy Group.
- Operating remotely, the role provides troubleshooting and technical assistance for hardware, software, and network issues—including POS systems and MNSP-related disruptions—while coordinating with field technicians and vendors to ensure timely resolutions.
To apply, you must be an expert on the following requirements:
- Bachelor’s degree in IT, Computer Science, or related field
- At least 2 years of remote IT support/service desk experience.
- Ability to work independently in a fully remote role (aligned to PST)
- Knows how to work in a team environment
It will also be favorable if you are knowledgeable in:
- Familiarity with ITIL service delivery and escalation workflows.
- Preferred: knowledge of POS, MNSP, and fuel management systems.
- Skills in MDM and RMM tools.
Energy / Oil / Gas / Utilities
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