Make your next big career move by applying as KMC Solutions’ next CLIENT SUCCESS MANAGER
The Client Success Manager (CSM) is responsible for fostering strong relationships with clients, ensuring they receive maximum value from our managed services, and driving satisfaction, retention, and account growth. Acting as the voice of the customer, the CSM ensures a positive client experience by coordinating across technical, support, and project teams to proactively address client needs and business objectives.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CLIENT SUCCESS MANAGER include:
- Client Relationship Management
- Serve as contact for assigned accounts.
- Build trust and credibility through consistent communication and delivery follow-up.
- Educate clients on service offerings, tools, and engagement practices.
- Technical Subject Matter Expert
- Perform IT reviews of servers, network, M365 and workstations.
- Update IT Documentation.
- Answer questions about client IT setup from Account Managers and Support Teams.
- Customer Experience & Satisfaction
- Monitor client health and satisfaction using tools and reports.
- Conduct regular check-ins and satisfaction reviews (monthly, quarterly, or as needed).
- Issue Escalation & Coordination
- Collaborate with technical teams to address and resolve service issues.
- Escalate critical concerns and ensure timely, high-quality resolution.
- Account Growth
- Uncover new service opportunities through client conversations and usage insights.
- Collaborate with Account Managers to expand client services where appropriate.
- Client Reporting & Communication
- Prepare and deliver client performance reports, service usage data, and project updates.
Communicate ongoing value of services delivered.
To apply, you must be an expert on the following requirements:
- 3+ years in technical account management, technical pre-sales, customer success, or technical support services—preferably in IT, MSP, SaaS, or technical services.
- Excellent communication, relationship-building, and organizational skills.
- Ability to understand and communicate technical concepts clearly.
- Experience using CRM and ticketing system solutions.
- Proven ability to manage multiple accounts with varying levels of complexity.
It will also be favorable if you are knowledgeable in:
- Familiarity with MSP tools (PSA, RMM, documentation platforms)
- Good understanding of IT infrastructure and service delivery
This role has been closed
Applications are no longer being accepted for this position.