Make your next big career move by applying as KMC Solutions’ next CLIENT SUCCESS / OUTREACH COORDINATOR
The Client Success/Outreach Coordinator acts as the communication and administrative backbone of the business. You will handle email follow-ups, prepare proposals, track leads, and ensure all client interactions are professional, prompt, and well organized.
This is a non–phone call role (email/messaging only), ideal for someone who enjoys structured processes, client communication, catering/event coordination, and supporting a fast-growing service business.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CLIENT SUCCESS / OUTREACH COORDINATOR include:
Client Communication & Outreach
- Respond promptly to client inquiries via email using templates, structured prompts, or AI-generated drafts.
- Follow up with warm leads based on predefined timelines and workflows.
- Qualify inquiries by gathering event details (date, guest count, type of event, menu needs, budget).
- Maintain a professional, friendly, and accurate communication style on behalf of Pinx Catering.
Proposal, Menu & Documentation Support
- Prepare proposals, estimates, invoices, and menu bundles using TPP and provided templates.
- Review AI-generated proposals before sending them to ensure accuracy and alignment with client preferences.
- Support RFP submissions (corporate/government) by organizing documents, attachments, and requirements.
- Update event calendars and ensure all client files and communications are well documented.
Lead Management & Admin
- Track all incoming leads, active proposals, and follow-up stages in Monday.com (CRM).
- Keep records organized for catering and bar services, including add-on bundles and cross-selling opportunities.
- Assist with internal workflow improvements, SOP updates, and email/template creation.
- Prepare simple weekly reports on pipelines, responses, and proposal status.
Marketing & Internal Operations Support
- Assist with light outreach tasks (e.g., email list building, Apollo campaigns—training provided).
- Support social content coordination for catering packages or special promotions.
- Collaborate on process enhancements, automation setups, and AI agent improvements.
To apply, you must be an expert on the following requirements:
- 1 – 2 years of experience in Admin Support, Outreach and Client coordination role
- Excellent written English communication (professional and client-facing).
- Highly organized, structured, and detail oriented.
- Experience in hospitality, catering, events, or client coordination strongly preferred.
- Comfortable managing client communication strictly via email/messaging.
- Proactive and reliable—able to manage multiple follow-ups and deadlines with minimal supervision.
- Familiarity with CRMs such as HoneyBook, HubSpot, Monday.com (training available).
- Bonus: Experience with catering tools like Total Party Planner (TPP) or proposal systems.
- Strong Google Workspace skills (Docs, Sheets, Calendar).
It will also be favorable if you are knowledgeable in:
- familiarity with TPP or Monday.com a plus
This role has been closed
Applications are no longer being accepted for this position.