Job Description/KPI:
As a Contact Center Agent or Customer Service Representative the responsibilities include:
• Obtains client information by answering telephone calls; interviewing clients; verifying information; providing email support to clients.
• Establishes policies by entering client information;
• Informs clients by explaining procedures; answering questions; providing information.
• Improves processes by reporting problems, gathering data and processing accounts
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Perform other related duties as assigned
Customer Service Support
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