CREDIT AND COLLECTIONS ANALYST

Figma is expanding its Finance Operations team and is seeking detail-oriented Credit and Collections Analysts to support our global client base. This role will focus on credit risk evaluation and customer payment management, ensuring accurate, SOX-compliant credit decisions and efficient receivables collections.

You will work closely with the Credit & Collections Manager and partner cross-functionally with Sales, RevOps, and Accounting.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Credit Risk and Review

• Perform daily credit checks using CreditRiskMonitor (FRISK®, PAYCE®, DBT, and FSR analysis).

• Review new opportunities in Salesforce to ensure proper legal name, billing address, and country data are captured before credit evaluation.

• Analyze credit reports, payment history, and trade data to assess customer risk profiles.

• Evaluate financial strength and recommend credit limits or payment terms based on exposure thresholds.

• Maintain accurate credit records at the account and opportunity level in Salesforce.

• Support manual reviews for clients with low or missing credit scores; request and document reference letters or audited financials when required.

• Ensure all approvals and denials are documented for SOX compliance with clear rationale and supporting attachments.

Collections and Cash Application

• Communicate with customers daily to ensure timely collection of accounts receivable.

• Work with internal teams to resolve billing disputes and credit memo requests.

• Post and apply cash receipts daily; reconcile payments and aging reports.

• Track and report on overdue accounts, following escalation procedures where necessary.

Reporting & Continuous Improvement

• Generate and analyze credit and collections reports for management review.

• Monitor credit exposure vs. CRMZ credit limits and flag high-risk accounts.

• Participate in process improvement initiatives across credit, billing, and collections.

• 2+ years of experience in Credit and Collections, ideally within a SaaS or multinational environment.

• Hands-on experience with CreditRiskMonitor, Dun & Bradstreet, or similar credit systems.

• Knowledge of Salesforce, NetSuite, Stripe, and/or Zendesk preferred.

• Strong understanding of credit principles, financial statement interpretation, and risk indicators (FRISK®, PAYCE®, DBT, FSR).

• Excellent English communication skills (written and verbal).

• Strong attention to detail and analytical thinking.

• Ability to work independently during US hours and meet tight deadlines.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.