CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external. 

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productive
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Lemon water, Waffle, Ice Cream)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:
• Answering and dispersing calls and inquiries
• Welcoming and/or receiving applicants, visitors, and clients of the Company
• Responding and/or addressing tenant concerns and walk-in inquiries
• Handling daily incoming and outgoing mails
• Receiving, distributing, and filing incoming letters, billings, invoices, document,s and/or other communications
• Managing the front office on a daily basis
• Assisting with client requests like photocopying, printing, and scanning documents
• Gatepass / work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in the concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reporting and coordinating any workplace issues and ensuring job completion
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationships with members
• Enforcing company policies, procedures, safety, health regulations and standards

GENERAL ADMIN

• Attending ticket requests within SLA
• Assisting office walk tours with prospective clients and marketing events
• Offering and serving refreshments to the  Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
• Coordinating with vendors for any Client request below 20K
• Facilitating weekly/monthly/quarterly treats
• Following operational processes and procedures
• Enforcing house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintaining Office Show-readiness, cleanliness, and maintenance
• Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinating with Customer Success Lead for any facilities/Building issues

• Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses
• With at least 1-2 years of work experience as Front Office Staff or Admin Assistant
• Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
• Hospitality or Customer service background is a plus
• Capable of dealing with local staff and foreign clients

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• Has high attention to detail, a fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites