Make your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE ASSOCIATE
The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.
On top of your salary, here are the exciting benefits you can look forward to:
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:
- Provides support on the reception/front desk through:
- Answers and disperses calls and inquiries
- Welcomes / receives applicants, visitors and clients of the Company
- Responds/addresses tenant concerns and walk-in inquiries
- Handles daily incoming and outgoing mails
- Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
- Manages the front office on a daily basis
- Assists photocopy, printing, scanning client request
- Gatepass / work permit processing
- Prepares and accomplishes errand form
- Monitors the cleanliness in concessionaire area
- Any ad hoc duties as required
- Point person / Representative in the workplace
- Conference room reservations
- Reports and coordinates any workplace issues and ensures job completion
- Provides administrative support to members
- Provides unmatched customer experience
- Builds strong relationship with members
- Enforces company policies and procedures, and safety and health regulations and standards
- Attends ticket request within SLA
- Assists office walk tour with prospective client and marketing events
Offers and serves refreshment to Client
- Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
- Coordinates with vendor for any Client request below 20K
- Distributes monthly treats
- Follows operational processes and procedures
- Enforces house rules and security policy
- Maintains Office Show-readiness, cleanliness and maintenance
- Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
- Coordinates with Customer Experience Lead for any facilities/Building issues
To apply, you must be an expert on the following requirements:
- Capable for dealing with local staff and foreign clients
- Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality.
- Superb verbal and written communication skills
- Has high attention to detail, fast learner
- Excellent interpersonal skills
- Extraordinary multitasking skills
- Good time management skills
- Capable of working under minimal supervision
- Ability to present well to high level clients – local and foreign
- Ability to deliver services with the highest standards
- Willing to work on a shifting schedule
- Willing to be assigned to other KMC sites
It will also be favorable if you are knowledgeable in:
- Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
- Hospitality or Customer service background is a plus
Administrative
Applying takes about a minute
Know someone for this?
Refer them in a few clicks and track their progress from your referrals dashboard.