Make your next big career move by applying as KMC Solutions’ next CUSTOMER EXPERIENCE INTERN
The Customer Experience Apprentice is expected to perform tasks with supervision, with standard professionalism, and a positive attitude. It is expected that the Customer Experience Apprentice is capable and able to assist and help manage the front desk, office/ facility, and clients/ members.
On top of your salary, here are the exciting benefits you can look forward to:
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CUSTOMER EXPERIENCE INTERN include:
FRONT DESK MANAGEMENT:
- Assisting to provide support at the reception/front desk through:
- Assist in welcoming and receiving applicants, visitors, and clients of the Company.
- Assist in handling daily incoming and outgoing mail.
- Assist in receiving, distributing, and filing incoming letters, billings, invoices, documents, and/or other communications.
- Assist in manning the front office on a daily basis.
- Assist with photocopy, printing, and scanning client requests.
- Assist in preparing and accomplishing errand forms.
- Any ad hoc duties as required.
GENERAL SERVICES / TENANT SERVICES
- Reports and coordinates any workplace issues.
- Assist in providing administrative support to members.
- Provide unmatched customer experience.
- Build strong relationships with members.
- Assist in enforcing company policies and procedures, and safety and health regulations and standards.
GENERAL ADMIN
- Assist in preparing office/ site activities and events.
- Assist in offering and serving refreshments to Clients/ visitors
- Assist in the distribution of weekly treats and Quarterly CSAT treats
- Follows operational processes and procedures
- Assist in enforcing house vision and security policy
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
- Assist in maintaining Office Show-readiness, cleanliness and maintenance
- Coordinate with Customer Success POC/ Lead for any notified facilities/Building issues
To apply, you must be an expert on the following requirements:
MINIMUM COMPETENCIES:
- Capable of dealing with local staff and foreign clients
- Enthusiastic, Outgoing, responsible, motivated, dedicated, detail-oriented, and driven personality.
- With good verbal and written communication skills
- A fast learner
- Good Interpersonal skills
- Has good multitasking skills
- Good time management skills
- Ability to deliver services with supervision
It will also be favorable if you are knowledgeable in:
MINIMUM QUALIFICATIONS:
- Student of a Bachelor of Science in Business Administration, BS HRM, or any similar courses
- Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint)
This role has been closed
Applications are no longer being accepted for this position.