CUSTOMER EXPERIENCE LEAD

The Customer Experience Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:

• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds /addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office daily
• Assists photocopy, printing, scanning client request
• Gate pass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area

• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Lead representative in the workplace
• Conference room reservation assistance
• Reports and coordinates any workplace issues and ensures job completion
• Provides effective solutions to problems / issues arising
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attends ticket requests
• Ensures no ticket SLA breach
• Assists in Check releasing
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Ensures furniture and fixture asset tags are intact and complete in inventory
• Conducts Energy Conservation initiatives
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy
• Attends and handle site concerns
• Organizes Site lead’s monthly meeting
• Ensures that all permits are posted and updated
• Ensures email blast and circular memos from the building are cascaded accordingly
• Ensures all trackers are accurate and updated
• Ensures that onsite storage is clean and organized
• Petty Cash Management
• Monitors Site expenses
• Management of Utility personnel

• • Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT 

• Ensures Office Show-readiness, cleanliness and maintenance
• Works on day-to-day issues with facilities and building admin
• Conducts weekly facilities walkthrough to address current and urgent issues
• Has the Ability to foresee site issues and members’ needs
• Coordinates facilities/building issues
• Sets Quarterly coordination meeting with Building Admin
• Attends punchlisting with projects and contractor

LEADERSHIP

• Responsible to manage a small team
• Keeps team motivated, and provides guidance to team members
• Keeps team focused and on track for the immediate tasks/projects
• Monitors team’s performance
• Handles minor or small-scale work assignments / projects
• Handles minor, unforeseen issues
• Provides immediate resolution

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated
• Above average verbal and written communication skills
• Has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Can work under minimal supervision
• Has the ability to the lead a small team
• Has delegation and motivational skills
• Good decision-making skills
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

• Business Administration, BS HRM, BS Tourism or any similar courses
• At least 3 years’ work experience as Front Office Staff or Admin Assistant
• Proficient in Powerbi application
• Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)