Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE ADVOCATE
Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
The main responsibilities of a CUSTOMER SERVICE ADVOCATE include:
- Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
- Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
- Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
This role has been closed
Applications are no longer being accepted for this position.