CUSTOMER SERVICE ADVOCATE
Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE ADVOCATE
Customer Support Advocates have a critical role on Zenni’s award-winning Customer Support team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CUSTOMER SERVICE ADVOCATE include:
- Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
- Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
- Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
To apply, you must be an expert on the following requirements:
- You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
- You must have strong experience in voice Customer Service Support, with voice as the primary channel handled. Experience in email support is also required.
- You must have a track record of staying in roles for at least a year, reflecting reliability and long-term commitment.
- You have excellent verbal and written communication skills
- You have a customer-first mindset with an empathic approach to problem-solving
- You are adaptable to a changing or rotating schedule depending on the company’s needs
- You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
- You are professional, personable and someone who is willing to adapt to change
- You have a creative mind to create memorable customer service experiences
- You go above and beyond to provide outstanding white glove customer service
Call Center Operations · Mid Shift
Applying takes about a minute
Know someone for this?
Refer them in a few clicks and track their progress from your referrals dashboard.