Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE REPRESENTATIVE
Role Summary
In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.
Key Responsibilities
- Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
- Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
- Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
- Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
- Proficient in Microsoft Office, Sharepoint, and the use of AI tools.
Key Competencies
- Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
- Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
- Multi-Tasking: Comfortably navigating 3–5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
- Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
- Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.
Qualifications
- Educational Background: Bachelor's degree holder.
- Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
- Technical Skills: Microsoft Office, CRM system, basic AI tools
- Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
- Location Requirements: Onsite
On top of your salary, here are the exciting benefits you can look forward to:
Role Summary
In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.
Key Responsibilities
- Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
- Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
- Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
- Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
- Proficient in Microsoft Office, Sharepoint, and the use of AI tools.
Key Competencies
- Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
- Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
- Multi-Tasking: Comfortably navigating 3–5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
- Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
- Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.
Qualifications
- Educational Background: Bachelor's degree holder.
- Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
- Technical Skills: Microsoft Office, CRM system, basic AI tools
- Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
- Location Requirements: Onsite
The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:
Role Summary
In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.
Key Responsibilities
- Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
- Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
- Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
- Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
- Proficient in Microsoft Office, Sharepoint, and the use of AI tools.
Key Competencies
- Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
- Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
- Multi-Tasking: Comfortably navigating 3–5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
- Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
- Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.
Qualifications
- Educational Background: Bachelor's degree holder.
- Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
- Technical Skills: Microsoft Office, CRM system, basic AI tools
- Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
- Location Requirements: Onsite
To apply, you must be an expert on the following requirements:
Role Summary
In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.
Key Responsibilities
- Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
- Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
- Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
- Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
- Proficient in Microsoft Office, Sharepoint, and the use of AI tools.
Key Competencies
- Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
- Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
- Multi-Tasking: Comfortably navigating 3–5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
- Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
- Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.
Qualifications
- Educational Background: Bachelor's degree holder.
- Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
- Technical Skills: Microsoft Office, CRM system, basic AI tools
- Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
- Location Requirements: Onsite
It will also be favorable if you are knowledgeable in:
Role Summary
In this frontline role, you will represent the brand by managing high-quality interactions across all communication channels. The focus is on appointment setting proficiency and emotional intelligence. By navigating internal platforms efficiently, you will serve as a trusted appointment setter to our customers, ensuring every appointment is both precise and professional.
Key Responsibilities
- Omnichannel Interaction: Manage and resolve customer concerns through various platforms (Phone, Live Chat, Email, and Social Media Messaging) with high accuracy.
- Data Management: Accurately document all customer interactions in the CRM (Customer Relationship Management) system, ensuring data integrity and clear "case notes" for future reference.
- Technical Troubleshooting: Assist customers with basic to intermediate technical issues related to insurance and any other concern of the client.
- Continuous Learning: Participate in regular training huddles and coaching sessions to stay updated on product changes and communication techniques.
- Proficient in Microsoft Office, Sharepoint, and the use of AI tools.
Key Competencies
- Communication Skills: Exceptional verbal and written English proficiency with an emphasis on clarity and neutral accent/grammar.
- Active Listening & Empathy: The ability to "read between the lines" to understand a customer's frustration and respond with genuine care.
- Multi-Tasking: Comfortably navigating 3–5 different software windows (CRM, Knowledge Base, Internal Chat) while simultaneously speaking with a customer.
- Critical Thinking: Moving beyond the "script" to find logical solutions to unique customer problems.
- Adaptability: The ability to remain calm and professional under pressure or when dealing with irate customers.
Qualifications
- Educational Background: Bachelor's degree holder.
- Experience: Previous BPO experience is a significant advantage. However, entry level applicants with great potential and desire to learn and excel are welcome.
- Technical Skills: Microsoft Office, CRM system, basic AI tools
- Availability: Must be willing to work in the Night Shift (EST Hours), with some overtime when required.
- Location Requirements: Onsite
₱26,000 – 30,000 / month
Back Office Support · Night Shift
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