Make your next big career move by applying as KMC Solutions’ next CUSTOMER SERVICE REPRESENTATIVE
We are looking for a Customer Service Specialist with strong written and verbal communication skills and experience handling high volumes of customer interactions through non-voice channels. The ideal candidate is detail-oriented, adaptable, and capable of multitasking while maintaining high-quality customer service.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:
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Handle customer inquiries and concerns through phone, email, chat, and other communication channels.
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Provide accurate information about products, services, policies, and procedures.
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Resolve customer issues professionally and escalate complex concerns when necessary.
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Maintain accurate records of customer interactions and update relevant systems.
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Ensure timely responses and follow-ups to customer requests.
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Meet established performance targets related to customer satisfaction, productivity, and service quality.
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Maintain professionalism and a positive customer experience in every interaction.
To apply, you must be an expert on the following requirements:
- Experience in Customer Service roles using textual channels (e.g. email, messaging, webchat etc.) non-voice
- Impeccable written communication skills
- Strong verbal communication skills
- Ability to multi-task and time manage
- Experience responding to high volumes of interactions with a high degree of quality
It will also be favorable if you are knowledgeable in:
- US based golf industry
- Zendesk
Customer Service Support
Applying takes about a minute
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