Make your next big career move by applying as KMC Solutions’ next CUSTOMER SOLUTIONS AGENT
The Customer Solutions Agent is responsible for delivering exceptional customer service to Zucora customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CUSTOMER SOLUTIONS AGENT include:
- Provide professional, courteous customer service through verbal and written communication
- Respond promptly to customer inquiries, service requests, and assistance needs
- Resolve customer concerns using a solutions-focused and empathetic approach
- Maintain confidentiality and handle sensitive customer information with discretion
- Actively listen to customers, seek clarification when necessary, and provide accurate information
- Maintain a working knowledge of Zucora’s protection plans, products, and customer service technologies
- Execute assigned daily tasks efficiently while meeting individual performance goals
- Participate in virtual and in-person meetings, training sessions, and team discussions
- Balance individual responsibilities with team collaboration and contribute to a positive team environment
- Provide and accept constructive feedback while demonstrating professionalism and composure
To apply, you must be an expert on the following requirements:
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Strong verbal and written communication skills
- Ability to multitask and work effectively in a fast-paced environment
- Ability to follow detailed written and verbal instructions
- Strong problem-solving, analytical, and listening skills
- Comfortable using technology and customer service systems
It will also be favorable if you are knowledgeable in:
- Customer service experience in a call center environment
- Familiarity with technical procedures
- Demonstrated ability to meet or exceed performance goals
- Experience working in a remote or virtual work environment
Call Center Operations
Applying takes about a minute
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