CUSTOMER SUCCESS SPECIALIST – DEBT AGREEMENTS

As a Customer Success Specialist, you will be part of our dynamic team and receive extensive training to become proficient in assisting individuals and organizations in managing their debt effectively. You will play a vital role in analyzing financial situations, providing debt solutions, and developing debt management plans under the guidance and supervision of experienced professionals. Your dedication to learning, strong
communication skills, and passion for helping others will be essential in guiding clients towards taking back control of their financial future.

Functional Requirements:

• Prior experience in the debt/finance industry, specifically within collections or accounts receivable
• Minimum of 2 years’ customer service experience
• Strong focus on customer service, particularly when supporting individuals in financial distress
• Excellent verbal and written English communication skills
• High level of computer literacy, with strong proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and Adobe Acrobat
• Ability to manage time independently, multitask, and work with minimal supervisionProven stability in work history
• Ability to work effectively in a team environment and follow team leadership
• Demonstrated enthusiasm, reliability, and professionalism

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

Roles and responsibilities
Answering inbound calls from customers and attending to their concerns/requests, taking
messages if not your customer if unable to direct to appropriate team member
Providing solutions to customers in arrears or have had a change in circumstances
Variations - Liaising with clients offering solutions, including the preparation of recommendation,
completion of forms, gathering of supporting documents, follow ups, preparing file in a timely and
efficient timeframe
Monitoring the CUP / Arrears report
Responding to Creditor requests/emails or incoming calls providing updates to creditors where possible or directing calls to appropriate team members
Maintenance and verification and subsequent update of customer details
Work with and support fellow team members
Contributing towards a friendly and inviting work environment
Adhere to Revive Financial's policies and procedures
Promote Revive Financial and embrace our key principles

• 2+ years worth of experience
• Bachelor's Degree (A plus)
• Previous experience
  Applicable years of experience in a customer service role in similar environment, with a focus on
  dealing with customers over the phone
  Excellent written, telephone and personal communication skills
  Ability to liaise effectively and develop strong working relationships with suppliers and external
  stakeholders, customers and team members
  Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines
  and see tasks through to completion with minimal supervision
  Excellent time management skills and the ability to prioritise a diverse workload
  Attention to detail as well as a high degree of accuracy in data entry; the ability to ensure that
  customer requirements are recorded exactly as specified
  High level of customer service, including appropriate interpersonal skills to manage demanding or
  difficult customers appropriately
  The ability to influence outcomes through others, especially to ensure compliance; at times this will
  require the ability to “push-back” or to know when to escalate
  High level of time management and organisational skills, can manage own time and tasks to
  completion
  “Can-do” attitude and leads by example
  Communicates effectively with customers, management and team members – provides clear
  information/instructions & listens to team effectively
  Demonstrated ability to solve problems within level of accountability

• Excellent verbal and written English communication skills
• High level of computer literacy, with strong proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and Adobe Acrobat
• Ability to manage time independently, multitask, and work with minimal supervision
• Proven stability in work history
• Ability to work effectively in a team environment and follow team leadership
• Demonstrated enthusiasm, reliability, and professionalism
• Nice-to-have: International / AU background