Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT ADVOCATES
Description
Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
Responsibilities
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Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
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Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
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Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
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Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
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Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
On top of your salary, here are the exciting benefits you can look forward to:
13th Month Pay
Complimentary lunch and coffee available in office
The main responsibilities of a CUSTOMER SUPPORT ADVOCATES include:
Responsibilities
-
Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
-
Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
-
Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
-
Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
-
Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
To apply, you must be an expert on the following requirements:
What skills do you need?
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You have excellent verbal and written communication skills
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You have a customer-first mindset with an empathic approach to problem-solving
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You are adaptable to a changing or rotating schedule depending on the company’s needs
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You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
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You are professional, personable and someone who is willing to adapt to change
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You have a creative mind to create memorable customer service experiences
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You go above and beyond to provide outstanding white glove customer service
Call Center Operations
Applying takes about a minute
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