CLIENT SUPPORT OFFICER (PROPERTY SERVICES & ACCESS)

The Client Support Officer – Property Services & Access plays a pivotal role in managing and coordinating property services and access for owners and contractors within an Owners Corporation context. This includes overseeing the entire process from the initial quotation request to the final completion of the service, ensuring high levels of satisfaction and operational efficiency.

-13th Month Pay

-Premium Benefits

 -Leave Credits

-HMO Principal

-HMO Dependent

 -Birthday Leave

• Coordinate and manage the full lifecycle of property services requests, from initial quote to task completion.
• Act as the primary liaison between property owners, contractors, and the service team to ensure clear communication and timely execution of services.
• Maintain and update job statuses in the company’s management system to ensure all stakeholders have access to real-time information.
• Follow up diligently with contractors and owners to ensure all parties are informed and satisfied with the progress and outcomes.
• Handle and resolve any issues that arise during the coordination process, ensuring a high level of service is maintained.

• ESSENTIAL
  ● 2+ years of experience in administration, client support, property administration, contractor coordination or
  a similar role.
  ● Strong written and verbal English communication skills.
  ● Excellent follow-up and coordination skills.
  ● Highly organised and able to manage multiple jobs or requests simultaneously.
  ● Strong attention to detail and accuracy.
  ● Comfortable working with deadlines, recurring follow-ups and task tracking.
  ● Experience using digital platforms, spreadsheets, CRM or task-management systems.
  ● Able to communicate professionally with contractors, clients, owners and internal teams.
  ● Comfortable working independently and taking ownership of assigned tasks.
  ● Good judgement and ability to escalate issues involving cost, scope, delays or other matters outside their
  authority.
  ● Reliable setup suitable for working with an Australian-based team and business hours.

• PREFERRED / NICE TO HAVE
  ● Experience in Australian property, strata, Owners Corporation, body corporate or real-estate administration.
  ● Experience coordinating contractors, trades, maintenance or work orders.
  ● Experience handling property access arrangements or similar service requests.
  ● Familiarity with Australian property terminology and processes.
  ● Experience supporting Australian clients or teams.
  ● Experience using workflow automation, AI-assisted tools or productivity platforms.