Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT & SUCCESS ASSOCIATE
Provide high-quality customer support to Zappy customers across Australia and New Zealand, ensuring enquiries and issues are handled efficiently, professionally, and accurately.
On top of your salary, here are the exciting benefits you can look forward to:
- Join a fast-growing technology and logistics company supporting customers across Australia and New Zealand.
- Day 1 HMO coverage and competitive leave benefits.
- Exposure to international customer service operations and cross-functional collaboration.
- Opportunity to work closely with Customer Success, Sales, Technology, and Operations teams.
- Diverse and engaging support environment involving bookings, delivery tracking, courier coordination, and customer relationship management.
- Stable full-time employment with long-term career growth opportunities.
- Customer-centric culture focused on service excellence and continuous improvement.
The main responsibilities of a CUSTOMER SUPPORT & SUCCESS ASSOCIATE include:
Key Responsibilities
- Respond to customer enquiries via phone, email, and ticketing systems
- Assist with bookings, tracking updates, delivery enquiries, and general account support
- Liaise with courier partners to investigate and resolve delivery-related issues
- Escalate technical or operational issues to the appropriate internal teams and follow through to resolution
- Maintain accurate customer records and case notes in CRM and internal systems
- Work closely with Customer Success, Sales, Technology, and Operations teams
- Follow Zappy processes and support continuous improvement of customer service delivery
Additional Terms
- The role supports customers across both Australia and New Zealand
- The role is primarily focused on customer support
- Duties may be reasonably adjusted in line with business needs
- The above duties are not exhaustive and may be amended from time to time at Zappy’s discretion
To apply, you must be an expert on the following requirements:
- Customer service experience.
- Excellent verbal and written English communication skills.
- Strong active listening and interpersonal skills.
- Demonstrated ability to handle concerns with empathy and professionalism.
- Dependable, accountable, and highly responsive.
- Positive attitude and willingness to assist others.
- Ability to work in a fast-paced, customer-focused environment.
Customer Service Support
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