Make your next big career move by applying as KMC Solutions’ next CX ASSISTANT TEAM LEADER
We’re looking for a people-focused, high-energy Assistant Team Leader to help guide our new BSD support team in Manila. This is a great opportunity for someone stepping into or early in their leadership journey, who has the drive, attitude, and vision to grow with the role. You’ll be leading a small, high-performing team that supports US-based prescribers, patients, and partners. Your focus will be on coaching, motivating, and developing your people to deliver service that’s accurate, caring, and consistently excellent. You’ll also play a key role in shaping how this team grows, embedding a culture of collaboration, quality, and continuous improvement from day one.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a CX ASSISTANT TEAM LEADER include:
• Lead and inspire a small team of CX Specialists to deliver exceptional service every day.
• Coach and develop team members to achieve both individual and team KPIs.
• Handle escalations with empathy, professionalism, and a solutions-first mindset.
• Ensure all processes are followed accurately and consistently.
• Track team performance and provide constructive feedback and recognition.
• Hold regular 1:1s and team huddles to share updates, address challenges, and celebrate wins.
• Collaborate with the Operations Manager and client to identify improvements and growth opportunities.
• Support onboarding and training of new team members as the account expands
To apply, you must be an expert on the following requirements:
• Leadership experience in a contact centre, CX, or related environment (team leader, supervisor, senior agent, or similar).
• Experience supporting US-based customers, ideally in retail, insurance, or healthcare.
• Strong English communication skills—clear, confident, and approachable.
• Passion for coaching and motivating others to be their best.
• Ability to see the bigger picture, think ahead, and adapt as the team grows.
• Comfortable working US business hours and adapting to seasonal peaks.
It will also be favorable if you are knowledgeable in:
• Experience in small or start-up teams.
• Familiarity with CRM or case management systems.
• Strong organisational and problem-solving skills
This role has been closed
Applications are no longer being accepted for this position.