Make your next big career move by applying as KMC Solutions’ next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)
We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) include:
- Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow).
- Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution.
- Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed.
To apply, you must be an expert on the following requirements:
- 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
- Proficiency in Mandarin and English (both oral and written)
- Strong technical proficiency with proven troubleshooting skills
- Knowledge of ticketing systems (e.g., ServiceNow)
- Excellent customer service and communication skills
- Ability to work effectively in a team-oriented environment
- Experience in training, mentoring, and knowledge sharing
- Strong documentation skills and attention to detail
- Willingness to work onsite
It will also be favorable if you are knowledgeable in:
As previously mentioned.
This role has been closed
Applications are no longer being accepted for this position.