IT SUPPORT STAFF

The IT Support Specialist is responsible for providing first-level technical assistance to end-users. This role involves troubleshooting and resolving a wide range of issues, including hardware, software, and network problems.

• • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve software defects and performance problems.
• Monitor and maintain network connectivity, printers, and other office IT infrastructure.
• Manage user accounts, including password resets and permission changes.
• Respond to and resolve user queries promptly via phone, email, or in-person.
• Support and maintain communication tools such as video conferencing and VoIP.
• Document IT support requests, resolutions, and maintain asset inventory.
• Assist in IT projects, including system upgrades and new deployments.
• Create and update technical documentation for internal systems.
• Stay current with emerging technologies to improve our IT infrastructure.

• Proficiency in operating systems (Windows, macOS,).
• Deep knowledge of Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Power Apps, etc.).
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk software (e.g., Manage Engine, Zendesk).
• Understanding of cybersecurity basics and ITIL frameworks (optional).
• At least 2 years’ experience in the same IT support role.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent communication to interact with technical and non-technical users and customer service skills.
• Ability to prioritize tasks in a fast-paced environment.