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IT TECHNICIAN

Clark, PhilippinesOnsiteIT - Support ServicesPosted Aug 04

Make your next big career move by applying as KMC Solutions’ next IT TECHNICIAN

The primary role of the Operation Support Analyst I is to serve as a frontline technical support, addressing and resolving a wide range of technical issues faced by our users. This includes everything from minor software glitches and hardware malfunctions in a retail environment to systemic issues affecting software functionality and network infrastructure.

On top of your salary, here are the exciting benefits you can look forward to:

This position offers the unique opportunity to act as a pivotal advocate for customers, ensuring their technical issues are addressed with urgency and precision. You will gain invaluable experience troubleshooting a variety of systems, including proprietary and third-party software, as well as Windows and Apple operating systems. The role provides a pathway to develop advanced technical skills in a supportive, team-oriented environment.

The main responsibilities of a IT TECHNICIAN include:

  • Respond promptly to customer inquiries via phone and a ticketing system, ensuring effective communication and resolution of issues.
  • Research and troubleshoot a variety of issues, advocating for customers to ensure their needs are met and issues are resolved thoroughly and efficiently.
  • Document all interactions with customers to help refine troubleshooting processes and assist in the creation of a knowledge base.
  • Escalate complex support issues to appropriate higher-level personnel when necessary.
  • Work collaboratively with Operations Support Analyst II’s and other team members on troubleshooting challenging issues and executing special projects.
  • Provide support for both hardware and software issues in the retail environment, including POS systems and network components.
  • Maintain and update systems running on Windows 10, Windows 11, and Apple operating systems.

To apply, you must be an expert on the following requirements:

  • Strong problem-solving skills with the ability to handle issues of varying complexity with minimal supervision.
  • Proven ability to document and summarize technical interactions clearly and accurately.
  • Experience with Windows 10, Windows 11, and Mac OS, including troubleshooting and configurations.
  • Ability to communicate effectively with a diverse range of users and internal teams.
  • Persistence and results-oriented attitude, with a track record of achieving tangible outcomes.

It will also be favorable if you are knowledgeable in:

  • Experience with ticketing systems and remote troubleshooting tools.
  • Familiarity with networking concepts, including firewalls and routing.
  • Ability to manage time and prioritize tasks effectively in a fast-paced environment.
  • Strong teamwork skills, capable of working as part of a dedicated team to achieve common goals.
  • Technical proficiency in supporting proprietary software and third-party applications commonly used in retail settings.

IT - Support Services

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