LEADS PROCESSING SENIOR ASSOCIATE

The Leads Processing Senior Associate is responsible for managing lead workflows, ensuring data accuracy, and supporting Talent Acquisition (TA) operations. This role focuses on leads processing, candidate pre-screening, and talent pool management (pool scrubbing), while providing operational support to TA members. The role also contributes to the maintenance and optimization of TA tools and systems and collaborates with the Leads Generation Team for sourcing support when needed.

• Hybrid Set-up (1x a week onsite)
• HMO Day 1
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Leads Processing & Data Management

• Process, validate, and update candidate leads within the Applicant Tracking System (ATS) and other TA tools.
• Ensure accuracy, completeness, and timeliness of candidate data, including proper tagging and status updates.
• Monitor and manage daily lead flow to support recruitment pipelines.

Candidate Pre-Screening

• Conduct initial resume screening and pre-screening (via phone or online) based on defined role requirements.
• Assess candidate qualifications, availability, and basic role fit before endorsement to TA members.
• Maintain clear and accurate documentation of screening outcomes in the system.

Pool Scrubbing & Talent Pipeline Management

• Perform regular pool scrubbing to maintain a clean and high-quality candidate database.
• Remove duplicates, update inactive profiles, and ensure data relevance.
• Identify and re-engage qualified candidates from existing talent pools to support hiring needs.

Talent Acquisition Support

• Provide administrative and coordination support to TA members, including interview scheduling and candidate communications.
• Assist in aligning candidate profiles with job requirements based on initial screening.
• Ensure smooth handoff of pre-screened candidates to recruiters.

TA Tools & Systems Management

• Support the maintenance and proper use of TA systems (e.g., ATS, job board integrations).
• Ensure data integrity and adherence to defined processes and workflows.
• Assist in basic troubleshooting and reporting related to leads processing and pipeline status.

Sourcing Collaboration

• Work closely with the Leads Generation Team to support sourcing initiatives.
• Conduct sourcing activities when needed using job boards, databases, and online platforms.
• Provide feedback on lead quality and candidate trends.

Process Improvement & Reporting

• Track and report metrics such as leads processed, pre-screen conversion, and pool quality.
• Identify inefficiencies and recommend process improvements within leads processing workflows.
• Ensure compliance with SLAs and internal quality standards.

Other Responsibilities

• Support recruitment campaigns, hiring activities, or process improvements as needed.
• Perform other administrative and recruitment-related tasks assigned by the team.

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 1–3 years of experience in recruitment support, sourcing, or talent acquisition operations.
• Experience in pre-screening candidates and working with Applicant Tracking Systems (ATS) is preferred.
• Proficient in MS Office and reporting tools.

Core Competencies:

• Strong attention to detail and data accuracy
• Excellent screening and assessment skills
• Strong organizational and time management skills
• Effective communication and coordination skills
• Ability to work independently and in a fast-paced environment
• Collaborative and team-oriented mindset

Preferred Skills:

• Experience in pool management and database cleaning
• Familiarity with sourcing techniques and channels
• Understanding of recruitment metrics (e.g., conversion rates, lead quality)
• Process-driven with a continuous improvement mindset