Make your next big career move by applying as KMC Solutions’ next LIFECYCLE AND CRM SPECIALIST
We are looking for a Lifecycle & CRM Specialist to support member engagement, retention, and revenue growth by developing and delivering targeted communications throughout the member journey.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a LIFECYCLE AND CRM SPECIALIST include:
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Support the member lifecycle program to drive engagement, retention, and revenue.
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Build and deliver communications across email, SMS, push notifications, in-app messaging, web, and surveys.
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Use Braze as the core platform for managing and executing lifecycle communications.
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Collaborate with the Head of Member and the Lifecycle & Product Engagement Manager to implement lifecycle strategies across campaigns and business-as-usual (BAU) communications.
To apply, you must be an expert on the following requirements:
- 2+ years related experience Figma experience for content preparation and stakeholder feedback.
-CRM or lifecycle marketing experience across multiple channels.
- Experience running surveys or member research (e.g. Typeform, SurveyMonkey, Lyssna).
- Confident with segmentation, testing and performance reporting.
- Strong attention to detail, and an understanding of deliverability, consent and privacy requirements
It will also be favorable if you are knowledgeable in:
- Braze certification
- Liquid
- HTML/CSS or SQL skills Experience in a membership, subscription, loyalty or sport business
Digital Marketing
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