MEDICAL ADMIN OFFICER

Clark, PhilippinesOnsiteHealthcare/Medical ProfessionalPosted Nov 11

Make your next big career move by applying as KMC Solutions’ next MEDICAL ADMIN OFFICER

The Medical Administrative Officer plays a vital role in supporting the day-to-day operations of the business by ensuring the accurate management of client information, appointment coordination, and administrative processes. This role serves as a key point of contact for clients and internal stakeholders, delivering exceptional customer service while maintaining high standards of accuracy, confidentiality, and efficiency. The Medical Administrative Officer contributes to the smooth operation of services through effective communication, attention to detail, and adherence to established procedures and compliance requirements.

On top of your salary, here are the exciting benefits you can look forward to:

13th Month Pay
Premium Benefits
Leave Credits
Carry over of unused leave credits
HMO Principal
HMO Dependent
Group Life Insurance

The main responsibilities of a MEDICAL ADMIN OFFICER include:

• Answer client emails, calls, and live chats in a professional and timely manner.
• Update and maintain accurate client information in the practice management
system (PMS).
• Upload referral PDFs and other relevant documents to client profiles.
• Enter client information received via email, chat, or phone into the PMS.
• Communicate with clients via email, phone, and live chat to:
o Obtain missing or required information.
o Answer questions and provide appropriate assistance.
o Relay relevant information from psychologists.
• Complete daily operational checklists and assigned administrative tasks.
• Ensure upcoming appointments are correctly booked, rescheduled, or cancelled.
• Communicate with psychologists promptly regarding client, appointment, and
administrative matters.
• Follow established processes and procedures to ensure accurate and efficient daily
operations.
• Maintain a high level of accuracy when handling client information and
documentation.
• Assist with other administrative and operational tasks as required.

To apply, you must be an expert on the following requirements:

• Excellent English communication skills, both written and verbal.
• Strong and speedy IT/computer skills.
• Excellent customer service skills and a friendly, professional personality.
• Strong attention to detail and accuracy.
• Ability to multitask and manage competing priorities.
• Ability to learn and understand Medicare requirements and processes.
• Ability to work independently while communicating effectively with the wider team.
• Strong organisational and time-management skills.
• Medical administration or medical accounts experience is not required but
highly recommende

It will also be favorable if you are knowledgeable in:

1 year of customer service experience (only true dealbreaker requirement)
Excellent English communication skills (written and verbal).
Strong customer service and client-facing experience.
Strong computer literacy and ability to quickly learn systems/PMS.
High attention to detail and accuracy in handling client records and documentation.
Ability to multitask, manage priorities, and work in a fast-paced environment.
Strong organizational and time-management skills.
Ability to work independently while maintaining effective communication with the team.

Healthcare/Medical Professional

Applying takes about a minute

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