Make your next big career move by applying as KMC Solutions’ next NOC ENGINEER
Job Function
Network Operations / Infrastructure Support / IT Operations Monitoring
This version is suitable for a mid-level L1-L2 NOC Engineer position and aligns with candidates who have strong network monitoring, incident management, and escalation experience. For a job advertisement, I can also create a shorter, more attractive version for LinkedIn, JobStreet, or Indeed postings.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a NOC ENGINEER include:
Key Responsibilities
- Monitor the health, availability, and performance of network infrastructure, servers, and applications using enterprise monitoring tools.
- Detect, investigate, troubleshoot, and respond to network and system alerts, incidents, and service disruptions.
- Analyze network performance and identify potential issues before they impact business operations.
- Create, update, and maintain incident tickets with accurate and detailed documentation.
- Follow established incident management processes and ensure timely escalation to appropriate support teams.
- Perform first-level troubleshooting of routers, switches, firewalls, and network connectivity issues.
- Coordinate with internal and external stakeholders during incident resolution activities.
- Support scheduled maintenance activities and network changes during approved maintenance windows.
- Generate operational reports and provide status updates on incidents, outages, and service performance.
- Maintain operational documentation, knowledge articles, and standard operating procedures.
- Participate in a rotating shift schedule, including nights, weekends, and holidays as required.
- Assist in continuous service improvement initiatives and operational process enhancements.
To apply, you must be an expert on the following requirements:
JOB SPECIFICATIONS
A. Education/Knowledge
Bachelor's Degree in IT, Computer Science, Information Systems, Computer Engineering, Electronics and Communications Engineering, or a related technical field.
B. Skills
Understanding network fundamentals, familiarity with infrastructure monitoring tools and experience with ITSM platforms. Strong analytical, troubleshooting and problem-resolution skills. Commitment to operational excellence and customer service.
C. Work Experience
Minimum of 2-3 years in the same/related field. Industry certifications such as CCNA, CompTIA Network+, Microsoft, Linux, or other infrastructure-related certifications are preferred
IT - Network and Infrastructure
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