Make your next big career move by applying as KMC Solutions’ next NOC LEAD / ENGINEER
Key Responsibilities
Team Leadership & Coordination
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Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.
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Act as the primary escalation point for incidents, service interruptions, and technical issues.
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Coordinate shift coverage, daily task assignments, and workload distribution.
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Support training and mentorship of junior team members.
Incident & Operations Management
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Monitor infrastructure performance and respond to alerts in a timely manner.
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Lead the team in troubleshooting and resolving high-priority incidents.
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Ensure proper documentation, incident reports, and handover notes.
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Maintain operational dashboards, runbooks, and SOPs.
Infrastructure Support
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Assist in maintaining and supporting servers, virtualization platforms, and network components.
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Work closely with network, server, and security teams during incidents or planned changes.
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Perform scheduled maintenance, patching, and system upgrades.
Monitoring & Optimization
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Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.
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Suggest and implement operational improvements to enhance system stability.
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Identify automation opportunities to streamline routine tasks.
Documentation & Reporting
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Ensure system diagrams, configurations, and asset inventories are kept up to date.
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Provide regular operational and incident reports to the Infrastructure Manager.
-
Track team performance metrics and contribute to process improvements.
On top of your salary, here are the exciting benefits you can look forward to:
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The main responsibilities of a NOC LEAD / ENGINEER include:
Key Responsibilities
Team Leadership & Coordination
-
Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.
-
Act as the primary escalation point for incidents, service interruptions, and technical issues.
-
Coordinate shift coverage, daily task assignments, and workload distribution.
-
Support training and mentorship of junior team members.
Incident & Operations Management
-
Monitor infrastructure performance and respond to alerts in a timely manner.
-
Lead the team in troubleshooting and resolving high-priority incidents.
-
Ensure proper documentation, incident reports, and handover notes.
-
Maintain operational dashboards, runbooks, and SOPs.
Infrastructure Support
-
Assist in maintaining and supporting servers, virtualization platforms, and network components.
-
Work closely with network, server, and security teams during incidents or planned changes.
-
Perform scheduled maintenance, patching, and system upgrades.
Monitoring & Optimization
-
Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.
-
Suggest and implement operational improvements to enhance system stability.
-
Identify automation opportunities to streamline routine tasks.
Documentation & Reporting
-
Ensure system diagrams, configurations, and asset inventories are kept up to date.
-
Provide regular operational and incident reports to the Infrastructure Manager.
-
Track team performance metrics and contribute to process improvements.
To apply, you must be an expert on the following requirements:
Technical Skills
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Knowlegable in Storage technologies (e.g., NetApp, Dell EMC, HPE, Pure Storage).
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Has background or knowledge on SAN (FC, iSCSI) and NAS (NFS/SMB) concepts.
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Experience with backup solutions (Veeam, CommVault, Veritas, etc.).
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Working knowledge of:
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Windows/Linux servers
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VMware or Hyper‑V
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Basic networking and troubleshooting
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Monitoring tools (examples: SolarWinds, PRTG, Zabbix)
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Leadership Skills
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Experience providing technical guidance or acting as a senior-level escalation point.
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Strong communication skills, especially during incident handling.
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Ability to work in 24x7 operations and support shift-based teams.
Education & Experience
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1-3 years of relevant experience in NOC or infrastructure operations.
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Prior experience acting as team lead, shift lead, or senior engineer preferred.
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ITIL certification is a plus.
It will also be favorable if you are knowledgeable in:
Preferred Attributes
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Strong sense of ownership and urgency during incidents.
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Good analytical and troubleshooting skills.
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Ability to work under pressure and multitask.
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Passion for continuous improvement and quality service delivery.
This role has been closed
Applications are no longer being accepted for this position.