OPERATIONS MANAGER

We are seeking an experienced and results-driven Operations Manager to oversee and coordinate multi-functional teams across the organisation. This role will be responsible for managing a team of approximately 40 employees across Customer Care, Email & Webchat Support, Marketing, Data Analytics, and Finance functions.
The ideal candidate will be a strong people leader with proven experience managing diverse teams, driving operational efficiency, improving performance metrics, and ensuring cross-departmental collaboration.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Leadership & Team Management

• Lead, mentor, and develop a team of 40 staff across multiple departments.
• Set clear performance objectives and KPIs aligned with business goals.
• Conduct regular performance reviews, coaching, and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Operational Oversight

• Oversee day-to-day operations across customer support, marketing, analytics, and finance functions.
• Ensure service levels, response times, and quality standards are consistently met.
• Identify operational inefficiencies and implement process improvements.
• Develop and implement scalable systems and workflows.

Performance & Data Management

• Work closely with Data Analysts to monitor performance metrics and business insights.
• Translate data into actionable operational strategies.
• Produce regular reports for senior leadership.

Financial & Commercial Oversight

• Collaborate with Finance to manage budgets, cost controls, and forecasting.
• Identify cost-saving opportunities while maintaining service quality.
• Support revenue growth initiatives through operational optimisation.

Cross‑Functional Collaboration

• Align Marketing initiatives with operational capacity and customer demand.
• Ensure effective communication between departments.
• Drive projects that improve overall organisational efficiency.

Skills & Experience Required

• Minimum 3–5 years’ experience in an Operations Manager or Senior Team Leadership role.
• Experience managing large, multi-functional teams (30+ staff preferred).
• Strong leadership and people management skills.
• Data-driven mindset with the ability to interpret performance metrics.
• Experience working across customer service, marketing, analytics, and finance functions.
• Excellent organisational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.

Education

• Bachelor’s degree in Business, Operations Management, Finance, Marketing, or a related field

Personal Attributes

• Confident decision-maker with the ability to inspire and lead large, diverse teams.
• Focused on achieving targets, improving performance, and delivering measurable outcomes.
• Excellent planning, prioritisation, and time management skills.
• Clear, professional communicator across all levels of the organisation.
• Understands how operational performance impacts financial and business results.
• Takes ownership of results and leads by example.

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.