Make your next big career move by applying as KMC Solutions’ next OSS LEAD 1
OSS Lead 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
On top of your salary, here are the exciting benefits you can look forward to:
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a OSS LEAD 1 include:
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Handles client escalations onsite
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May be called on to oversee junior members of OSS team
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Provides second-line investigation and diagnosis
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Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
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Escalates unresolved incidents/service requests within agreed timescales
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Logs relevant incident/service request details per help desk procedures
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Communicates with client regarding incident progress
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Ensures tickets are always updated until issues are resolved
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Conducts hardware and software maintenance and support
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Performs IMAC (Install, Move, Add and Change)
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Local network support and/or assists centralized Network team
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Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
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Assists Asset Management Team in inventory of IT assets
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Performs deployment and movement of IT assets
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Performs additional task that may be assigned by the immediate supervisor
To apply, you must be an expert on the following requirements:
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Excellent customer interface skills
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Good interpersonal communication skills
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Understanding of customer satisfaction principles and practices
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Ability to write technical support documentation
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Team player
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Ability to work under pressure
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Good organizational and time management skills
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Good analytical and problem-solving skills
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Maintains strong attention to detail in high-pressure situations
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Strong communications skills, both written and oral
- Has leadership skills
It will also be favorable if you are knowledgeable in:
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Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
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2 years experience as technical support
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Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
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Willing to be assigned to multiple locations
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Excellent in English communication skills both verbal and written
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Willing to work on shifting schedule, Holiday, weekends and Night shift
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Experience and knowledge in Active Directory and ticketing systems is a plus
IT - Technical Support
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