OSS TECH 1

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

· Provides first-line investigation and diagnosis

· Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

· Escalates unresolved incidents/service requests within agreed timescales

· Logs relevant incident/service request details per help desk procedures

· Communicates with client regarding incident progress

· Ensures tickets are always updated until issues are resolved

· Conducts hardware and software maintenance and support

· Performs IMAC (Install, Move, Add and Change)

· Local network support and/or assists centralized Network team

· Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners

· Assists Asset Management Team in inventory of IT assets

· Performs deployment and movement of IT assets

· Performs additional task that may be assigned by the immediate supervisor

· Excellent customer interface skills

· Good interpersonal communication skills

· Understanding of customer satisfaction principles and practices

· Ability to write technical support documentation

· Team player

· Ability to work under pressure

· Good organizational and time management skills

· Good analytical and problem-solving skills

· Maintains strong attention to detail in high-pressure

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

· Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications

· Willing to be assigned in multiple locations

· Excellent in English communication skills both verbal and written

· Willing to work on shifting schedule, Holiday, weekends and Night shift

· Experience and knowledge in Active Directory and ticketing systems is a plus