Make your next big career move by applying as KMC Solutions’ next OSS TECH 1
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
On top of your salary, here are the exciting benefits you can look forward to:
The main responsibilities of a OSS TECH 1 include:
- Provides first-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assists centralized Network team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assists Asset Management Team in inventory of IT assets
- Performs deployment and movement of IT assets
- Performs additional task that may be assigned by the immediate supervisor
To apply, you must be an expert on the following requirements:
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- 1-year experience as technical support
- Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
- Willing to be assigned to multiple locations
- Excellent in English communication skills both verbal and written
- Willing to work on shifting schedule, Holiday, weekends and Night shift
- Experience and knowledge in Active Directory and ticketing systems is a plus
It will also be favorable if you are knowledgeable in:
This role has been closed
Applications are no longer being accepted for this position.