PEOPLE EXPERIENCE COORDINATOR

The People Experience Coordinator is a newly created role that supports the business’s transition to more efficient, consistent, and scalable payroll and people processes across Australia and New Zealand.

The role is responsible for coordinating end-to-end payroll activities, managing payroll-related onboarding and offboarding processes, and acting as the key internal liaison with the external payroll provider (Employment Hero). This role plays a critical part in ensuring payroll accuracy, compliance, and a positive employee experience during periods of growth and change.

• Flexible and supportive work environment
• Opportunity to work across Australia and New Zealand operations
• Exposure to payroll, HR, and enterprise systems in a growing organization
• Professional development and career growth opportunities
• Collaborative and people-focused culture
• Employee wellbeing initiatives and support programs
• Access to modern HR and payroll technologies, including Employment Hero
• Opportunity to contribute to process improvement and business transformation initiatives

Payroll Coordination & Oversight

• Coordinate end-to-end payroll processing across Australia and New Zealand in partnership with the external payroll provider
• Ensure payroll inputs (new starters, changes, terminations, allowances, leave) are accurate, complete, and submitted on time (Employment Hero)
• Review payroll outputs for accuracy, completeness, and compliance before finalisation
• Own payroll calendar management and ensure key deadlines are met
• Maintain accurate payroll records and documentation

Key Deliverables

• Payroll processed accurately and on schedule each pay cycle
• Compliance with legislative and audit requirements
• Payroll documentation maintained accurately

Payroll Systems & Employee Lifecycle Management

• Manage payroll and HR system onboarding and offboarding processes, including:
• Contract generation and employment documentation
• Payroll system setup and variation maintenance
• Ensure employee data is accurately maintained across payroll and HR systems
• Ensure documentation supports payroll and HR processes
• Maintain system workflows and approvals that support payroll processing
• Support system improvements that enable consistency and scalability

Key Deliverables

• Employee data maintained confidentially and with high level of accuracy
• Payroll impacting changes entered prior to payroll deadlines
• HR and payroll system records align
• Workflow processes comply with internal policy and employment legislation

External Payroll Provider Management

• Act as the primary point of contact with the outsourced payroll provider
• Coordinate payroll submissions, clarifications, corrections, and reconciliations
• Escalate and resolve payroll issues in a timely and professional manner
• Monitor service delivery and escalate issues when necessary
• Support ongoing improvement of payroll processes

Key Deliverables

• Timely payroll submissions
• Payroll issues resolved within agreed service timeframes
• Effective working relationship with external payroll provider (Employment Hero)

Payroll Queries & Issue Resolution

• Manage and respond to payroll-related queries from employees and managers across both jurisdictions
• Investigate discrepancies and resolve issues efficiently and confidentially
• Provide guidance and clear explanations of payroll outcomes, deductions, and entitlements
• Identify recurring issues and contribute to process or system improvements

Key Deliverables

• Payroll queries responded to within agreed service standards
• Payroll issues resolved efficiently and accurately
• High level of employee satisfaction with payroll support

Enterprise Systems Support

• Provide operational support to the Head of IT in relation to enterprise system user management activities
• Assist with user setup, access changes, and deactivation requests in line with onboarding and offboarding processes
• Support the management and resolution of user access and permissions queries, ensuring requests are actioned accurately and in accordance with internal controls and approval requirements
• Update and maintain system workflows throughout employee lifecycle changes

Key Deliverables

• IT set up completed prior to employee start date
• Timely resolution of system support requests
• Accurate and up to date system records
• Process improvements identified where possible

• Experience coordinating payroll processes, ideally in a multi-entity or trans-Tasman environment
• Working knowledge of Australian and/or New Zealand payroll requirements, or ability to learn quickly
• Experience supporting employee lifecycle processes (onboarding and offboarding)
• Strong attention to detail, numerical accuracy, and ability to manage multiple deadlines
• Effective communicator with a practical, solutions-focused mindset
• Collaborative, discreet, and adaptable, with an interest in improving scalable processes
• Service orientated approach to supporting employees
• Strong proficiency with enterprise systems and Microsoft Office tools

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.