PEOPLE OPERATIONS SPECIALIST

Talkdesk is seeking an energetic and personable People Operations Specialist to work alongside its global People team and report to our People Operations Manager. As a specialist, you will be the first point of contact for employees and external stakeholders to provide support across a range of different areas including onboarding and offboarding, payroll, benefits, compliance, policy and our People systems. You’ll play a critical role in helping us scale our functions and processes in line with our global workforce strategy.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Acts as first responder to frequently asked questions from employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level People staff or management.
• Process personnel actions in Workday throughout the employee lifecycle such as hiring, promotions, terminations, and transfers, to maintain organizational compliance and efficiency.
• Establish and maintain department records and reports in Workday; recommend new approaches and procedures to further efficiency, accuracy and automation improvements.
• Reviews tickets in Jira portal and responds, or identifies next level support or appropriate team and ensures a seamless transition for support.
• Supports and successfully collaborates with other centers of excellence such as Total Rewards, Payroll, Finance and Talent.
• Maintains the integrity and confidentiality of human resource files and records.
• Conduct periodic audits of People processes and data to ensure accuracy and compliance.
• Support special projects and initiatives related to People operations and process improvements.
• Conducts or assists with new hire onboarding.
• Assists with planning and execution of special events.
• Performs other duties as assigned.

• 1-3 years of work experience as a People Operations specialist or generalist.
• Proficient with Microsoft Office, GSuite Applications, DocuSign and Workday.
• General knowledge of ticketing systems like Jira.
• An ability to handle sensitive and critical information, conversations/situations with tact and discretion.
• Ability to work effectively in a hybrid team environment.
• Excellent written and verbal communication skills.
• English fluency reading, writing and speaking.
• Strong problem-solving skills, critical thinking, and a curiosity driven, resourceful approach toward success.

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.