Make your next big career move by applying as KMC Solutions’ next PEOPLE OPERATIONS SPECIALIST (CASE TRIAGING)
We are looking for an experienced People Operations Specialist as we expand the team supporting our day to day case management. You’ll play a critical role in delivering HR operational support in ServiceNow to ensure that employee queries are addressed or escalated to the correct team. The role will support the People Operations Team with the objective of efficiently and successfully organizing and coordinating high-volume HR activities.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a PEOPLE OPERATIONS SPECIALIST (CASE TRIAGING) include:
- Process HR cases on ServiceNow for all types of employee queries
- Effectively dealing with any queries submitted People Ops and ensuring any issues are dealt with in a professional manner with the highest level of customer service
- Validate and resolve employee queries
- Respond to routine employee inquiries and requests through our case management platform, ServiceNow; be a first point of contact for escalated tickets
- Work with People Ops sub-teams to align on the guidelines for reassigning cases
- Manage/in the reference guide
- Create and manage ServiceNow People Ops dashboards and KPI metrics
- Respond and resolve ServiceNow cases within SLAs
- Perform UAT Testing for new project or process enhancements related to ServiceNow
- Suggest new ideas for automation, reporting and self-service in our tools
To apply, you must be an expert on the following requirements:
- Bachelor’s degree or relevant experience required with experience in human resources, business analysis, ticket management or a related field require
- 1 plus years of prior experience in an HR Specialist/Generalist role or in call center with triage experience.
- Ability to think critically and independently
- Exceptionally strong organizational and time-management skills
- Proven ability in providing team support
- Exceptional attention to detail
- Experience in managing and or answering cases via ServiceNow or another ticketing system
- Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently.
- Proficient in Google applications (gmail, google sheet etc.) is preferred
- Maintain a high level of confidentiality.
- High-energy, driven, articulate, and friendly personality with a customer-service mindset.
- Experience supporting People Business Partner, Payroll, Recruitment and HR activity supporting a tech company.
This role has been closed
Applications are no longer being accepted for this position.