RAPID RESPONSE TEAM (RRT)

As a Rapid Response Specialist, you will be on the front lines of our growth, driving revenue and expanding our footprint in a fast-paced, high-impact environment. This role is built for a relentless, strategic sales professional who thrives on agility and understands the power of cloud communication. You won’t just be closing deals—you will be acting as a trusted advisor to C-suite and VP-level executives, helping them solve complex business challenges with cutting-edge Zoom Phone solutions.

In this dynamic position, you will own the full sales journey. From instantly qualifying rapid-response inbound leads to navigating complex, multi-stakeholder sales campaigns, your ability to leverage solution-selling techniques will be the key to your success. We are looking for a natural relationship builder who can seamlessly transition from delivering compelling technical demos to executing strategic Quarterly Business Reviews (QBRs) that drive upsells and ensure long-term customer success.

• Work Where You Work Best: Thrive in a fully remote environment from your own home office.
• Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
• Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
• Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
• Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

• Meet or exceed sales and product objectives

• Effectively qualify leads and identify prospect needs, engaging technical resources as required.

• Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs

• Utilize solution-selling techniques to guide the sales process to close effectively

• Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns

• Upsell and leverage business from new and established customer relationships

• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates

• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.

• Forecast sales activity and revenue achievement while creating satisfied customers.

• Resolve client issues promptly and thoroughly; escalate issues to the manager as appropriate.

• Keep informed of product line, competition, and industry trends that may impact client business activities.

• Direct SaaS / Cloud selling experience. UCaaS, Telephony, and/or web conferencing solutions selling experience preferred

• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office is preferred.

• Experience delivering client-focused solutions to customer needs through consultative selling.

• Proven ability to juggle multiple account management tasks at a time while maintaining sharp attention to detail

• Excellent listening, negotiation, and presentation abilities

• Strong verbal and written communication skills

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.