SALES SPECIALIST

The Mr Group is a leading Australian service provider known for delivering exceptional customer experiences and high-quality results across its three distinct service brands: Mr Antennas , Mr Gutter Cleaning , and Mr Pest Controller . Our high-performing Manila based team is dedicated to servicing the Australian market . This role is critical to our growth, acting as the first point of contact for Australian clients ready to book our services. You will be responsible for converting high-intent qualified inquiries into confirmed bookings, directly contributing to the company’s revenue targets.

Note: Our brands do not make unsolicited offers or outbound calls to customers––i.e. There is no cold-calling. All inbound and outbound interactions are with customers who have submitted an enquiry form requesting help or are existing customers.

Role Summary

The Sales Specialist is a dedicated, target-driven professional responsible for converting inbound sales inquiries and qualified leads into confirmed service bookings across The Mr Group's brands.

The role requires strong consultative selling capabilities, commercial awareness, and the ability to manage customer interactions professionally while maintaining accurate documentation and strict adherence to company procedures.

Success in this role is defined by achieving sales targets, maximizing booking value, maintaining high-quality CRM records, meeting daily productivity expectations, and demonstrating consistent initiative, ownership, critical thinking, and accountability in all sales activities.

On top of your salary, here are the exciting benefits you can look forward to:

• Standard 13th-month pay
• HMO Benefits
• Paid Leave
• Performance Bonuses
• Superb office space with unlimited coffee

Key Responsibilities

Sales Conversion & Performance

● Manage high volumes of inbound sales calls and warm leads generated through online quote forms.

● Meet the established daily call bundle target of 130 calls per working day, comprising inbound and outbound activities in accordance with the company's assigned call distribution and sales priorities.

● Achieve or exceed assigned daily, weekly, and monthly booking, conversion, and revenue targets, including maintaining a Call-to-Booking Ratio of 2.0 or lower.

● Conduct thorough needs assessments to understand customer requirements, timelines, and underlying concerns.

● Apply value-based selling and effective objection-handling techniques to reinforce pricing, differentiate The Mr Group from competitors, and maximize booking opportunities.
● Accurately quote services, manage pricing exceptions within delegated authority, and follow established sales procedures.

● Maintain consistent call activity and effective time management throughout the shift, ensuring that call volume, follow-ups, and administrative responsibilities are completed without compromising sales quality or SOP compliance.

Client Management & Sales Administration

● Manage outstanding quotations and follow-up leads through a structured and timely follow-up process to maximize conversion.

● Handle customer objections relating to pricing, timing, and competitor comparisons with confidence and professionalism.

● Maintain accurate, complete, and timely records of customer interactions, quotations, booking details, and conversion statuses within Bolt CRM.

● Ensure all customer commitments, instructions, and relevant information are properly documented to support seamless operational handovers.

SOP Compliance, Work Quality & Professional Standards 

● Maintain consistent compliance with established company SOPs, policies, and procedures, ensuring all work is completed accurately and in accordance with company standards.

● Demonstrate strong organizational skills, maintaining clean, orderly, and well-structured records, systems, and daily work activities.

● Apply critical thinking and sound judgment when handling tasks, assessing situations, identifying potential issues, and determining appropriate actions.

● Take ownership of assigned responsibilities and ensure tasks, commitments, and follow-ups are completed accurately and within established timelines.

● Demonstrate initiative by proactively identifying opportunities for improvement, anticipating potential issues, and taking appropriate action without waiting for instructions or repeated reminders.

● Identify errors, incomplete information, and potential issues, taking corrective action or escalating matters when necessary.

● Maintain consistent productivity, accuracy, and professionalism while balancing performance targets with quality, compliance, and customer experience.

Required Skills & Experience

● Experience: Minimum three (3) years of experience in a high-volume, target-driven inbound sales or call center environment, preferably serving Australian or Western markets.

● Consultative Sales Mastery: Strong practical understanding of consultative selling, value-based selling, needs assessment, and advanced objection handling.

● Communication Mastery: Exceptional English fluency, written and verbal, with clear, professional, and neutral-accent telephone communication.

● Technical Proficiency: High level of comfort navigating CRM, quoting systems, and general office productivity tools.

● Attention to Detail & Accuracy: Exceptional attention to detail, ensuring customer information, job card notes, quotations, and system updates are accurate, complete, and compliant with company standards.

● Critical Thinking & Problem Solving: Ability to assess situations objectively, identify inconsistencies, understand underlying issues, and make sound, well-reasoned decisions.

● SOP Compliance & Discipline: Demonstrates the ability to consistently follow established procedures, apply instructions correctly, and maintain high standards of work without taking shortcuts.

● Organization & Work Management: Highly organized, systematic, and disciplined, with the ability to maintain tidy records, structured workflows, and accurate documentation while managing multiple priorities.

● Initiative, Ownership & Accountability: Proactive and self-driven, with the ability to independently identify what needs to be done, take ownership of responsibilities, anticipate potential issues, and follow through on tasks without constant supervision. Demonstrates accountability for decisions, actions, and outcomes while knowing when to seek guidance or escalate matters.

● Self-Awareness & Coachability: Demonstrates awareness of personal performance, behavior, and areas for improvement; accepts constructive feedback professionally and takes accountability for mistakes and continuous development.

● Time Management & Prioritization: Effectively manages call volumes, follow-ups, and administrative responsibilities while maintaining productivity, accuracy, and adherence to deadlines.

● Resilience: Maintains professionalism, composure, and consistent performance in a fast-paced, target-driven environment.